At SirBiltong.co.za, we understand how important it is for you to receive your orders promptly and in perfect condition. Please review our shipping policy below to understand how we handle your orders.
1. Shipping Methods
We use reliable courier services to deliver your orders to your doorstep. Once your order is dispatched, you will receive an email with the tracking details.
2. Shipping Costs
Shipping costs will be calculated based on the weight of your order and the delivery location. The total shipping cost will be displayed at checkout before you complete your purchase.
3. Delivery Times
We aim to dispatch all orders within 1-2 business days. Delivery times vary depending on the destination:
- Usually 2-5 business days nationwide South Africa.
- We do not deliver internationally at this time.
Please note that these are estimated delivery times and may vary depending on external factors.
4. Restrictions
Due to shipping restrictions, we are unable to deliver to P.O. Box addresses.
5. Damaged or Lost Packages
In the unlikely event that your order arrives damaged or goes missing, please contact us immediately at support@sirbiltong.co.za. We will work with the courier company to resolve the issue as quickly as possible.
6. Changes to Shipping Address
If you need to make changes to your shipping address after placing an order, please contact us at support@sirbiltong.co.za as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes can be made once the order has been processed.
Thank you for choosing SirBiltong.co.za for your biltong needs! If you have any further questions about our shipping policy, please don’t hesitate to contact us.