Refund & Return Policy
At SirBiltong, we pride ourselves on delivering top-quality biltong to our customers. If you are not satisfied with your purchase, please review our return and refund policy below.
Return Policy
Due to the perishable nature of our product, we can only accept returns within 2 days of the delivery date. If you wish to return your purchase, please follow these steps:
- Contact our support team at support@sirbiltong.co.za within 2 days of receiving your order. Please include your order number and a brief description of the issue.
- Once your return request is approved, we will provide you with a return address. Please note that the customer is responsible for return shipping costs.
- Send the product back to us in its original packaging. The product must be in the same condition as you received it.
Refund Policy
Once we receive your returned product, we will inspect it to ensure it meets our return criteria. If approved, we will process a refund to your original payment method within 7 days. Please note that it may take additional time for the refund to appear in your account, depending on your bank or credit card company’s processing times.
Please note that we cannot accept returns or issue refunds for products that have been opened, used, or damaged after delivery.
We appreciate your understanding and cooperation in this matter. If you have any questions or concerns, please do not hesitate to contact our support team at support@sirbiltong.co.za.
Thank you for choosing SirBiltong for your biltong needs!