Q1: What is biltong?
A1: Biltong is a traditional South African snack made from dried, cured meat. It is typically made from beef, but can also be made from other types of meat. The meat is seasoned with a variety of spices and then air-dried.
Q2: How should I store my biltong?
A2: Biltong should be stored in a cool, dry place away from direct sunlight. Once opened, we recommend consuming it within 2 days to enjoy its best quality.
Q3: Do you offer international shipping?
A3: Yes, we do offer international shipping. However, please note that the recipient is responsible for any customs or import duties that may apply.
Q4: What is your return policy?
A4: Due to the perishable nature of biltong, we can only accept returns within 2 days of the delivery date. Please refer to our Refund & Return Policy for more details.
Q5: How can I track my order?
A5: Once your order is dispatched, you will receive an email with the tracking details.
Q6: Can I change my order after placing it?
A6: If you need to make changes to your order, please contact us at support@sirbiltong.co.za as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes can be made once the order has been processed.
Q7: Is your website secure?
A7: Yes, our website is secure. We use industry-standard encryption to protect your personal information.
Q8: How can I contact you?
A8: You can contact us by email at support@sirbiltong.co.za or through our Contact Us page.
Q9: What payment methods do you accept?
A9: We accept a variety of payment methods, including credit cards, debit cards, and EFT.
Q10: Do you offer wholesale pricing?
A10: Yes, we do offer wholesale pricing for bulk orders. Please email us at wholesale@sirbiltong.co.za for more information.